In the digital age, online purchases and transactions are part of our everyday life, while the risks of cyber fraud are also increasing. With My Cyber Protection, you get the protection you need to navigate the internet with confidence—whether you are shopping or making payments.

Why choose My Cyber Protection?

  • Protection against cyber fraud

  • Coverage for online purchases and payments

  • Support in case of digital identity theft

  • Legal coverage when you need it

  • Affordable cost

Who is it for?

The product is intended for individuals.

  • Age 25-54

  • Debit and credit card holders

  • Web banking users

  • Users who make a large proportion of their purchases online.

  • Users who carry out many financial transactions online.

  • Anyone who wants protection against cyber fraud and seeks security in their daily digital activity.

Coverage and premiums

  • Up to €3,000 for online purchases (including from online stores worldwide), with a €50 deductible per purchase.

  • Up to €3,000 for online purchase payments.

  • Unlimited technical support for digital identity theft.

  • Up to €500 (per incident and per insurance year) for Legal Protection, either provided by us or by a lawyer of the insured’s choice

*Subject to the terms and conditions of the insurance policy.

  • The annual insurance cost is just €39 per year

Daily protection online, for less than €0.11 per day.

  • Your insurance coverage begins on the date stated on the first page of your policy, provided that the premium has been paid.

  • Your insurance coverage has an annual duration and is automatically renewed, provided that you pay within the specified due date.

  • If either party wishes not to renew the insurance, they must notify the other party in writing no later than thirty (30) days before the end of the Insurance Period.

Get My Cyber Protection today and protect your digital life. Learn more at a Cooperative Bank of Chania branch or complete the expression of interest in insurance products form.  

Frequently Asked Questions

The premium is paid in a lump sum upon issuance of the insurance policy, and the annual renewal is carried out automatically via standing order.

A deductible applies in the case of online purchases and amounts to €50 per purchase.

The insured must notify the bank immediately and no later than 24 hours from the time the bank customer becomes aware that a fraud has occurred (this applies only to online financial transactions).

No, they are not covered.

At a minimum, for the insured’s compensation claim to be considered by the insurance company, it must be demonstrated that the customer has taken the necessary steps to contact the seller and seek a refund, either by phone or in writing, for example through chat or other forms of communication.

Filing a report against unknown persons with the police is required in cases where digital identity theft is combined with a disputed transaction. Reporting the incident to the Cyber Crime Unit can also be done electronically.

While there is no explicit restriction requiring the use of a personal device, there is a strong recommendation to use a personal device or a work device that is used exclusively by the insured.

The use of non-personal devices for transactions carries risks of data interception, and it is not possible to ensure or verify that reasonable security measures have been implemented.