Cards

Visa Debit card can be used for cash withdrawals through ATMs all around the world, for internet purchases and for transactions through POS terminals that require the presence of the cardholder.

You can carry out transactions up to €50 (until 30/06/2021) without the need to enter your PIN code. You can carry out transactions up t0 €150 or up to 5 consecutive contactless transactions without having to enter your PIN code; on the 6th transaction you will have to enter your PIN code, regardless of the transaction amount.

There is no limit to the number of transactions you can carry out during the same day, provided you don’t surpass the daily spending limit.

For debit cards the maximum daily withdrawal limit from an ATM machine is €1.000, when you use ATMs of the Cooperative Banks and banks located abroad. When using ATMs belonging to DIAS network, the limit is set to €620 per day. For transactions carried out through POS terminals, the daily spending limit is €2.000. All the above are valid provided there are adequate reserves to the deposit account connected to the debit card.

In case of loss or theft of your card, you must call immediately +30 210.62 44 937 (available 24/7).

Accounts

Our payroll account offers an array of benefits and privileges, such as high interest rate, the possibility to choose either a checking account or a time deposit with a bankbook, and free issuance of Visa Debit card. Find out more here.

Accounts / Exarhis ("From the start")

The interest rate is fixed and listed in the interest rate table of the Bank.

You have the option to ask for early repayment for the total amount of the deposit, with a penalty that cannot exceed the total amount of interest paid in advance upon opening the account, after deducting corresponding taxes. You can ask for an early repayment only by visiting one of our Branches.

Accounts / Time deposits

The interest rate is fixed and listed in the interest rate table of the Bank.

In case you perform an early withdrawal, you are subject to a penalty affecting the accrued interest, determined by the withdrawal amount and the days remaining until maturity; in any case, the original capital is not affected whatsoever.

Accounts / Monthly Income

The interest rate is fixed and listed in the interest rate table of the Bank.

The time deposit capital is available at a monthly basis (as determined by the account start date) at no extra cost.

In case you perform an early withdrawal, you are subject to a penalty affecting the accrued interest, determined by the withdrawal amount and the days remaining until maturity; in any case, the original capital is not affected whatsoever.

Accounts / Business Standard Deposits

The interest rate is fixed and listed in the interest rate table of the Bank.

You have the option to ask for early repayment for the total amount of the deposit, with a penalty that cannot exceed the total amount of interest paid in advance upon opening the account, after deducting corresponding taxes. You can ask for an early repayment only by visiting one of our Branches.

Accounts / Monthly Income

The interest rate is fixed and listed in the interest rate table of the Bank.

The time deposit capital is available at a monthly basis (as determined by the account start date) at no extra cost.

In case you perform an early withdrawal, you are subject to a penalty affecting the accrued interest, determined by the withdrawal amount and the days remaining until maturity; in any case, the original capital is not affected whatsoever.

Accounts / Exarhis ("From the start")

The interest rate is fixed and listed in the interest rate table of the Bank.

You have the option to ask for early repayment for the total amount of the deposit, with a penalty that cannot exceed the total amount of interest paid in advance upon opening the account, after deducting corresponding taxes. You can ask for an early repayment only by visiting one of our Branches.

FAQs
  • You must be a private investor (natural person, self-employed or sole proprietor)
  • You must have an active (debit or credit) card issued by the Cooperative Bank of Chania
  • You must provide the Bank with your mobile phone number
  1. Fill in your card’s 16 digits
  2. Fill in two (2) of the four (4) digits of your card pin
  3. Accept after reading:
    • The eBanking services terms of use and
    • The eBanking services contract
  4. Choose the mobile phone number which you have presented the Bank with and you wish to receive the one-time password (OTP) via Viber or  text message (One-time passwords (OTPs) ensure a high level of security and replace e-Token devices. The password is unique, generated once and used only for a single transaction)
  5. Fill in the six-digit temporary code sent as text message
  6. You will be redirected to a screen where you can create your preferred username, state your email and finally create your secret pin (password), following the provided instructions for creating a secure password
  7. Your registration is successfully completed, and you can enter eBanking and browse through your accounts/products

In case any of the abovementioned requirements is not met, you will have to visit one of our Branches in order to complete your registration to our eBanking services.

You can complete your registration by visiting one of our branches and signing all required documents, such as the application form, the contract etc. When the registration is completed, you will receive a temporary username and password and then you must change them upon your first sign-in to eBanking.

In case you are a legal person, then the legal representative is needed to visit the preferred branch in order to carry out the registration, sign the necessary documents (application form, contract etc.) and receive the access codes (username and secret password).

Apart from submitting the necessary legal documents, the legal person must have already opened an account and have a relevant representation into the banking system.

You can authorize another person to manage your subscription to the eBanking service; depending on the legal form of your company, you will be required to provide further documents concerning the authorization.

As a legal representative of the enterprise, you can create users who may submit orders (payments, transfers etc.) and then you can check them before approving final execution.

If you forgot your username, go to the login page of eBanking and choose > “I forgot my username”. You will be then redirected to a screen asking you to insert two of the four digits of your card PIN, just like you did when you first registered to eBanking. After you complete the procedure, you will receive a  message to your mobile phone to reset your password.

Alternatively, you can contact by phone any branch of the Cooperative Bank of Chania.

In order to reset your password online, follow the steps below:

  • Click on “Did you forget your password?” on the eBanking service homepage
  • Fill in the mandatory fields with your card number and two digits of your pin
  • Fill in the temporary password sent via Viber or text message to the mobile number you have provided to the Bank
  • The process is completed by creating a new password, following the on-screen safety requirements and confirming your email when signing in with your new password

Alternatively, you can contact by phone any branch of the Bank.

When you need to set a new password, the following rules must be met before it can be accepted:

  • At least 1 number digit
  • At least 6 characters
  • At least 1 unique character
  • At least 1 lowercase letter
  • At least 1 uppercase letter
  • At least 1 special character

One-Time-Password or OTP reinforces security during your electronic transactions. More specifically, in order to have full access and the ability to carry out transactions (administrative and financial), you will have to provide a one-time password (OTP) for increased security. OTPs are required after you access eBanking only for carrying out specific/certain transactions.

One-time passwords are generated or send via text message, without cost, to the mobile number you provided on your application form.