Security of transactions

  • In case the personal security code (PIN) is entered incorrectly three (3) times, the card is automatically withheld
  • Audio / Visual signals and screens guide you through the steps of each transaction, warning you in case you forget your card or cash at the ATM
  • In case you forget your card or money at the ATM, despite the notifications of the machine, then immediately the ATM will withhold them
  • In most ATMs of the network, our Bank has placed a special plastic cover (PIN Shield) on the ATM keypad, which makes it almost impossible to intercept the PIN code
  • The installation of IFDI devices (Intelligent Fraudulent Device Inhibitor) protects the card readers in case of attempted violation and prohibits further operation of the ATM

Instructions for using your card more safely

  • In any case, DO NOT mark your personal PIN number on the card or in a medium kept next to it
  • If you suspect that your PIN has been leaked, change it immediately through the ATMs or ask our bank to send you a new one
  • Change your personal PIN frequently

Safe ATM usage

  • Make sure you have received your card, cash and receipt after each transaction
  • Cover the ATM keypad with your hand or an object when entering your password at ATMs
  • Make sure people around you are at a safe distance
  • Do not accept help from third parties
  • If your card is withheld or lost, contact our bank immediately or call the number displayed on the ATM screen (210.62 44 937)
  • Under no circumstances should you trust any phones that are stuck on the ATM

Safe use when making purchases

  • Enter yourself your PIN at the terminal of the trader. During the transaction, do not disclose your PIN to a store employee or any other third party
  • When entering the PIN, make sure it is not visible to third parties
  • Check the billing slip on which your card details are listed. Keep a copy of the receipt given to you by the store
  • Do not hesitate to show your identity if requested. This is for your protection only
  • Do not lose eye contact with your card during the transaction
  • When leaving the point of transaction, make sure you got your card
  • Do not send your debit or credit card details via fax, email, etc.