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Submit a complaint

Providing the best customer service we can is what we constantly strive for at the Cooperative Bank of Chania. For this reason, we have established a Complaints Management Policy in accordance with the regulatory and legislative framework.

In this context, we provide you with ways to communicate so that you can express your feedback concerning our products and services and help us improve.

If you came up against any problem and you wish to submit your complaint to us, proceed to the following simple steps:

Step 1

First, talk about your problem to the person in charge of the Store that serves you. The staff of the Bank is always willing to provide you with the necessary clarifications as it has the necessary knowledge to solve your questions and correct any mistakes or omissions.

BRANCH NETWORK

Step 2

In case your request does not fall within the competence of the Store or you are not completely satisfied with our answer you can express your complaint in writing in the following ways:

  • Filling in the “COMPLAINT SUBMISSION FORM” located in the branches of the Bank’s network.
  • Sending a letter to the postal address of the Bank “28-32 Eleftheriou Venizelou St., PC 73132 Chania”, to the attention of the Complaints Department
  • By sending an e-mail to complaints@chaniabank.gr
  • By filling in the online form through the Bank’s website.

COMPLAINT FORM

Required information to facilitate your communication with the Bank:

  1. Full name
  2. Father’s name
  3. VAT NUMBER.
  4. Address and contact number
  5. An accurate description of the issue that concerns you
  6. Customer Number (optional)

The Complaints Department will confirm the receipt of your complaint upon receipt, will examine it carefully and impartially, and will respond to you within 45 days at the latest.

Applying the provisions of banking secrecy, the Cooperative Bank of Chania is allowed to investigate issues on behalf of the involved / beneficiaries to which it responds. For this reason, you should previously make sure your complaint is legitimate.

Step 3

After receiving our answer and in case you are not completely satisfied you can contact the Consumer Ombudsman at 144 Alexandras Ave., 114 71 Athens.

Alternatively, to any other Alternative Dispute Resolution body, legally registered in the Register of Alternative Dispute Resolution Bodies published on the website of the General Secretariat of Commerce and Consumer Protection, www.efpolis.gr, where you can find posted and more information on out-of-court settlement.

For any additional information, contact one of our Branches or the Complaints Department of the Public Relations Department at 2821025543.

Personal Data

As part of your service for the investigation and resolution of your complaint, the Bank collects personal data, which is processed in accordance with the Personal Data Protection Statement.